With everything topsy-turvy about the Coronavirus, closings, quarantines, and random hoarding, I wanted to touch base and give you an update. We are still operating as an essential business.
Most importantly: ARE YOU SICK OR INSTRUCTED TO SELF QUARANTINE? Then please reschedule, whether it’s house call or clinic visit. If your pet is very very sick, talk to us and we can get very very creative. 😉
We are still making house calls, providing in-home euthanasia, and seeing clinic appointments. We are trying to limit house calls to one room if indoors, or outdoors ideally if nice weather. We are disinfecting and keeping our distance. We are only making house calls that are absolutely necessary and on a case-by-case basis.
Clinic appointments – we are encouraged to practice “curbside service.” I will try to call you in advance and do the chit chat we do early in the appointment (AKA taking the medical history). When you come, text “here” to 618-221-0702 and a technician will come out to your car and bring your pet inside while you wait in the car. I understand there are circumstances where you need to be in the appointment with your pet, and we can still do that! We can do some appointments outdoors in our backyard if you need to be present (ie – euthanasia). Curbside is ideal, but it’s not for everyone.
Telemedicine appointments are going very well! Depending on your situation, we may offer that as an option. Please seriously consider it when possible. Here’s the telemedicine website.
We are severely restricting people entering our building. We ask no one enter for a medication pick up. Yes, we’ll miss seeing you!
If you need medications, simply request a refill using your favorite means (call, text, email, or VitusVet app). We have many options to get your medications to you:
- Through the mail
- Pick them up from the drop box outside (which is sanitized multiple times a day, but still, wash your hands, just ‘cuz)
- Pick up from clinic WITHOUT ENTERING. Text “here” to 618-221-0702. Your name will pop up, and we’ll know who it is! We will run the meds out to your car. Ask for our clinic hours that week
Payment for medications or appointments: if with credit/debit card, we ask that you pay online to avoid handing the card back and forth. Cash or checks are “one-way” and are OK.
Dogs and cats can’t get this stuff. Seriously.
The news outlets and social media have done a great job of thoroughly confusing people. Dogs and cats have had their own coronaviruses for centuries. They keep to themselves and do not cross species. But wait – you’re thinking about the dog that the news reported tested positive, right? The dog did not HAVE the virus. The dog was WEARING the virus. If you have a virus and are in your house coughing away, anything in the house, if swabbed and tested, is likely to be positive. Your chair, your refrigerator, your fish tank, your pets. Here’s my blog article about coronavirus in dogs and cats.
Again, tell us if you’re sick, or think you might be, or are quarantined… for reals!
Yes, I said this twice. If you love animals more than people, put the pets first by helping me and my staff avoid getting sick! If we get sick, we cannot help the dogs and cats that need it. We need to continue providing timely, peaceful euthanasia in their homes. We need to stop pain, relieve itching, and treat upset tummies, to name a few. So a healthy, functional veterinary team is important – help us stay that way!
GREET AND TREAT THURSDAY HAS BEEN CANCELLED UNTIL FURTHER NOTICE.
Yes, it totally sucks. All of this does.
We’ll probably operate like this for the next few weeks… until it changes again. We appreciate everyone’s positive attitude and patience while we struggle to balance treating our patients with keeping my staff and their families safe. I’m also working on some version of education/ entertainment/ diversion to provide over the coming weeks, so keep your eyes out for facebook live or some other venue we’ll be trying.
Now stay chill, and stay healthy!
Karen Louis DVM, MS, cVMA
Owner, MetroEast Home Vet Care