Cancellation Policy
Need to change your appointment?
We understand plans change. Please contact us as soon as possible, especially within 24 hours of your appointment, so we can offer the time to another pet family.
Give 24-hour notice
If you need to cancel or reschedule, please call or text at least 24 hours before your appointment. Cancellations made less than 24 hours before the appointment may incur a $40 cancellation fee.
Missed visits
Missed appointments and last-minute cancellations may incur an $80 no-show fee. Clients who no-show or repeatedly cancel last minute may be asked to pay a non-refundable deposit when scheduling future appointments.
Home visits and clinic appointments
This policy applies to both house calls and clinic appointments. For in-home visits, early notice also helps us adjust travel time and scheduling for the rest of the day.
Running late?
Please call or text before your appointment time. Depending on the schedule, we may need to shorten the visit or reschedule so the rest of the day's appointments stay on time.