Cancellation Policy
Need to change your appointment?
We understand plans change. Please contact us as soon as possible, especially within 24 hours of your appointment, so we can offer the time to another pet family.
Give 24-hour notice
If you need to cancel or reschedule, please call or text at least 24 hours before your appointment. Cancellations made less than 24 hours before the appointment may incur an $80 cancellation fee.
Missed visits
Missed appointments and last-minute cancellations may incur an $80 no-show fee.
Running late?
Please call or text before your appointment time. Depending on the schedule, we may need to shorten the visit or reschedule so the rest of the day's appointments stay on time.